Wednesday, February 8, 2012

Fantastic Customer Service

It seems to me that we are very quick to criticize when we are not treated well and we do not hesitate to tell people of how unhappy we are.   Well, I'm happy to report that I have received excellent customer service from EK Success.  I bought one of their punches, used it once (with a bit of difficulty) and put it away.  For the life of me, I could not remember where I had put it (the joys of growing older) and found it again a few days ago.  As luck would have it, I could not get it to punch.  It only partially punched out the paper.  I used tin foil to sharpen it; had no luck; wax paper to lubricate it and again with no luck.  In desperation, I went to the EK Success web site and contacted them.  I was told to put it in the freezer to constrict the metal and then using the tin foil and wax paper again.  I put the punch in the freezer over night but it still was not working.  My husband looked at it and said that it appeared to be misaligned.  I contacted EK Success again.  I was told to take a picture of the punch and email it to them which I did.  Long story short; they will be sending me a replacement punch.  I have several of their punches and have never had a problem with them.  Moral of this story is, if you buy a product and have thrown out or lost the receipt, contact the manufacturer.  Most companies are more than happy to help you out by sending out a replacement.  On the plus side as well, I don't think I need to send the defective punch back to them.  I just needed to provide a picture of the punch as proof of purchase.

Here is a picture of the punch they are replacing:

Thanks for stopping by!


Linda said...

This is fantastic! I didn't think they would do that! Excellent!

Oma said...

I wasn't really surprised Linda as no company wants negative comments posted to facebook, twitter or blogs. And let's face it, some people are more than happy to post negative comments.